Please check and try this:

• Try placing your order using another browser – if you use Explorer, try Chrome.

• Make sure that you’ve entered your postcode correctly.

• Check each product in the list to see if it has sold out while you were shopping; if so, you’ll get a message that the item is unavailable and you’ll need to delete it from your basket.

• Take care to enter all the information in the different fields at the checkout. Red text will appear if the checkout wants you to modify any field.

• Click “I agree to the terms & conditions” before you select “Place order”.

• If you’re using a mobile/tablet, it may help to turn it to landscape format as sometimes a required data field may be outside the screen

• Clear your browser history.

· Double-check that you’ve selected the right/your country here: https://www.polarnopyret.com/markets

• The browser you’re using must be set to accept temporary cookies and third-party cookies. If not, you’ll need to update the settings. Read more about cookies here

 If you’re still experiencing problems, please contact our Customer Service.